How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

What happens when my item is backordered?
Items that aren’t available to ship when an order is placed are on backorder and will ship at a later date. We’ll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we’ll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

I can’t find my Bolo Amazing Arts purchase history. What happened to it?
Information for past Bolo Amazing Arts orders may no longer be viewable in your account purchase history. If you need to find information regarding a past Bolo Amazing Arts purchase, we recommend referencing your order confirmation emails or contacting our Customer Care team via chat or by phone at 1-843-0623.

What methods of payment can I use?

Bolo Amazing Arts accepts the following:

• Credit Cards: Visa, Mastercard, JCB, American Express and Discover Network.
• with the access code, in the payment section at Checkout.
• Other forms of payment: Afterpay,  PayPal and Apple Pay®

Will you charge sales tax on my order?
It depends where your order is being shipped. 

When will my items be delivered if I use Afterpay?
Afterpay purchases are delivered within our usual timeframe. 

How do I return or exchange items purchased using Afterpay?
Use one of our convenient options to return or exchange items purchased at boloamazingarts.com. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

How would a partial refund affect my Afterpay payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and charge the remaining amount to your third payment.

What if I can’t pay an Afterpay installment?
If funds aren’t available or you don’t make your payment when it’s due, late fees may apply. 

What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

When will I receive my refund?
All refunds will be credited to your original form of payment.

If you return an item to Bolo Amazing Arts, the refunded amount will be applied to your credit card. Depending on your financial institution, you may see that refund within 3–7 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–7 business days.

Can I cancel an order?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign into your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.

How much will it cost to ship my order?
We offer four types of shipping, which vary in cost.

What do I do if I didn’t receive a shipment?
If you’re missing items or shipments within 30 days of the ship date, visit your account to report an order issue or contact us for help.

How do I ship to an international address?
International shopping for Bolo Amazing Arts products is offered through a global e-commerce provider.

Returns & Exchanges

Need to make a return? We no longer send return labels with orders, but you can still print your own prepaid label, get a QR code to use at eligible USPS or FedEx locations or make your return in store.

You can return items by mail. We now accept eligible returns of boloamazingarts.com merchandise. Fine jewelry and designer items purchased at boloamazingarts.com are not eligible to be returned. 

How do I return items by mail? (U.S.)
If you have an account or an order number, you can start your return now. If you don’t have an account or you’re missing order information, you can start your return here. Send in your item(s) using the postage-paid U.S. return label. Your return is usually processed within 10–14 business days.

How do I use a promotion code?

• Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
• Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.

Why doesn’t your site work with my browser?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you’re using early versions of the browsers listed, we can’t guarantee that all our site features will work correctly. You’ll need to turn on cookies in your browser preferences too.

Do I need to turn on cookies in my web browser to shop the site?
Yes. boloamazingarts.com cookies allow us to:

• Recognize you as a returning visitor.
• Store and retrieve items in your Shopping Bag and in your Wish List.

Bolo Amazing Arts is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can’t be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

For more information about how we use cookies and other technologies, and to learn about your choices, please see your privacy rights.

Does your site use pop-up advertising?
No, boloamazingarts.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

How can I contact Nordstrom about a potentially fraudulent website or email?
Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information.